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New Owner, New Tenant, Moving Info
This section describes steps to take if you are a new owner or a tenant and need to register.
Work Orders, Pest Control, Contractor Registration
This section describes steps to take to submit unit maintenance requests.
Permanent Parking, Temp Parking, Gym, Multi-Purpose Rooms, etc.
This section provides general info and tools needed to request building amenities.
Move In, Delivery, Trash Disposal, Service Elevator
This section allows you to book elevator for moves, deliveries, trash removal, etc.
Previous Owner, Previous Tenant, Move Out & Info
This section describes steps to take if you are a previous owner or a tenant.
Condo Questionnaire, Closing Letter, Master Policy
This section provides general info and tools needed during the sale of units.
Common Unit Maintenance Parts, Other Info, Extra Info
This section contains info about topics not covered in other sections on this page.
1 Registration: Fill out online form (click "Proceed" button). Receive confirmation email from "Resident Services". Submit proper documentation like your lease or deed to management by replying to the email.
2 Moving Company: If you are using a moving company we will need a copy of their insurance to allow them on the property.
3 Elevator Booking: Once you are processed in the system, you will receive a portal invitation. Redeem the invitation and register. Book an elevator (available to registered user only) if you plan to move furniture or other large items.
1 Registration: Your are moving out
2 Moving Company: If you are using a moving company we will need a copy of their insurance to allow them on the property.
3 Elevator Booking: Book an elevator if you plan to move furniture or other large items.
1 Owner: Place a work order below by hitting the "Work Order" Button (visible to Owners only). The work will be added to the open order queue and completed in the order of priority. All such work will be billed to you at a later date.
a A/C Unit: Repairs to the individual air conditioning/heating units are the responsibility of the unit owner, since the design is to serve each individual condominium unit, not the community. The heating and hot water systems are considered common elements and will be maintained and repaired by the Association. Please refer to your Master Deed for a complete list of items that are the responsibility of the unit owner.
b Labor Cost: Labor costs will be billed at an hourly rate for services rendered. After hour rates are billed at 2 times the normal rate (Monday to Friday from 4:30pm to 8:00am and weekends). Unit owners are responsible to pay the total cost of any material used including applicable sales tax.
c Other: If damage occurs in a unit that either originated from another unit or the common elements, it must be reported to management within 30 days of the incident. Any longer than this and it becomes difficult to trace the source of the damage and as such it will be that unit owner's responsibility to repair. Common issues are missing grout in the bathroom or leaks in the bathrooms from above or leaks from air condition units. If reported in a timely manner, the damage can be mitigated and the cost to all parties involved minimized.
2 Tenant: If you are a tenant, unless there is an emergency, you must contact the landlord. Your landlord must authorize all repairs. In the event of a water leak or any other emergency situation you must contact the Property Management Office directly. If the Property Management Office is closed you must then contact the doorman. Emergencies will be taken care of immediately by the maintenance staff. If a tenant occupies the unit they should be aware that they are responsible to an extent to report any structural problems with the apartment.
1 Permission: All Move in & Move out requests must be approved by the management office.
2 Timing: Please note that elevator bookings are first come first serve so it is advisable to reserve your date well in advance. We will not be able to accommodate if the elevator is already booked.
1 Info: Resources to help owners and buyers during a sale. These are typically the items needed during a closing process for lenders and attornies.